Effective Date: July 7, 2025

Thank you for choosing any of our services online or offline. We strive to provide exceptional educational and psychological support services. Please review our cancellation and refund policies carefully before using our services.

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1. Appointment Cancellation Policy

a. Client-Initiated Cancellations

• Notice Required: Appointments with psychologists or counselors can be cancelled or rescheduled with at least 24 hours’ notice prior to the scheduled session.
• Late Cancellations: Cancellations made less than 24 hours before the appointment time will not be eligible for a refund.
• No-Shows: If a client fails to attend a booked session without any notice, the session will be marked as a no-show and no refund will be provided.

b. How to Cancel or Reschedule

• You may cancel or reschedule an appointment by:
  • Logging into your account in the app or website.
  • Using the “Cancel/Reschedule” option on your booking dashboard.
  • Contacting customer support at [support email].

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2. Subscription Cancellation Policy

a. Monthly or Annual Subscriptions

• Subscriptions can be cancelled at any time via your account settings.
• Cancellation will stop future billing, but access will remain active until the end of the current billing period.
• No partial refunds will be issued for unused time in the billing cycle.

b. Trial Periods (If Applicable)

• If a free trial is offered, you may cancel before the trial ends to avoid being charged.
• Once a paid subscription begins, it is subject to the regular cancellation terms above.

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3. Refund Policy

a. Non-Refundable Services

• All completed sessions with professionals are non-refundable.
• Digital content (including guides, videos, assessments, and educational modules) is non-refundable upon access.

b. Eligible Refunds

Refunds may be granted under the following circumstances:

• You were charged in error or encountered a technical issue that prevented access to the service.
• A professional missed a session without providing a reschedule option.
• A session was cancelled by us and no alternative arrangement was offered.

Refund requests must be submitted within 7 days of the incident by contacting our support team.

c. Refund Process

• Refunds are processed back to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account.
• We reserve the right to deny refund requests that violate these terms.

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4. Service Modifications and Company Cancellations

We reserve the right to cancel sessions, subscriptions, or user accounts due to:

• Breach of our Terms & Conditions
• Technical or operational disruptions
• Professional availability

In such cases, appropriate refunds or credits may be issued at our discretion.

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5. Contact Us

For any questions regarding this policy or to request a cancellation or refund, please contact us at:

[PsyFiSkills Eduverse Pvt. Ltd.]
Email: [connect@thelifenavigator.com]

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⚠️ Note:

By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.

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